Directors and Managers
Directors and Managers have the authority to make any changes to stores, and have full access to all information related to tickets, stores, and RSCs. They are responsible for coordinating high-level operations, supervising the team, and ensuring that the organization’s practices and processes are followed according to established guidelines.
RSC (Retail Sales Consultants)
RSCs work directly with customers, being responsible for customer service, ticket management, and scheduling. They have full access to the tickets, can call tickets, reschedule, and interact directly with customers, ensuring efficient service and a satisfying experience for customers.