What is XQ2?
XQ2 is a powerful and intuitive queue management platform designed to streamline customer flow and enhance operational efficiency in retail stores. With real-time insights and a suite of robust features, XQ2 helps businesses optimize service times, manage store capacity, and improve customer satisfaction.
Key Features:
- Global View – Monitor queue activity across all stores in a single dashboard.
- Store List – Manage and track individual store locations effortlessly.
- Tickets & Services – Issue and process queue tickets while organizing service categories.
- Dispositions – Categorize and analyze customer interactions for better decision-making.
- Store Schedules & Ad-hoc Closures/Openings – Set operating hours and make real-time adjustments as needed.
- Analytics & Store Performance – Gain actionable insights into customer flow and service efficiency.
- Manage Users – Control access and permissions for different store staff.
- Client Messages – Communicate effectively with customers through the platform.
- Fraudulent Clients – Identify and manage suspicious or abusive queue behaviors
In this documentation you will find a description of all options and workflows to interact with the platform, from Directors and Managers to RSC.